Samsung has partnered with Best Buy to provide customers with more in-store device repair options for the Galaxy Note and Galaxy S devices. Starting tomorrow, October 26, more than 100 Best Buy shops will become Samsung Authorized Service Centers, providing Galaxy S and Note device owners with software debugging and simple hardware repairs, such as screen and battery replacements.
On Monday, Samsung announced the new agreement, noting that customers of its flagship devices will have easier access to approved repair and troubleshooting services at Best Buy locations. Employees from Best Buy’s Geek Squad will undertake the technical labour, including being trained and qualified to repair Samsung’s top devices.
Screen and battery replacements, port repairs, camera repairs, and both in-warranty and out-of-warranty services will be available at Best Buy care facilities. According to Samsung, Best Buy will begin offering Galaxy Z foldable handset repairs early next month, though no precise availability date has been announced.
Samsung’s existing network of certified repair centres, which comprises more than 550 in-person sites in the US and more than 600 “independent service providers,” would be expanded with the addition of the Best Buy stores. These choices are in addition to mail-in repair services, which are less common due to the length of time one goes without a phone.
On Samsung’s website, customers may identify local service locations for various devices, including smartphones. Starting tomorrow, the same tool will display whether your local Best Buy shop is part of the new alliance. For a list of cellphones that Best Buy will repair, go to Samsung’s website.