Customer experience was also a part of OnePlus’ philosophy of “Never Settle” when it comes to their phones’ software. By selling with a nearly stock version of Android, the corporation can promise quick updates and, at the very least, fewer issues. Even some OnePlus fans, on the other hand, may argue that this hasn’t been the case for a long time and that things may be getting worse. Many OnePlus 9 and OnePlus 9 Pro owners are displeased with the current OxygenOS 12 version, which contains various issues blamed in part on OPPO’s ColorOS.
The company’s history with modified Android experiences hasn’t been without controversy. Before parting ways, the two collaborated on the commercial version of the popular CyanogenMod community-developed custom ROM. It subsequently created its OxygenOS for worldwide markets, while China received its own HydrogenOS. With OnePlus’ “merger” with OPPO, more changes are underway, and not everyone is happy about it.
Although OnePlus will keep the OxygenOS brand, it will not be the same OxygenOS that its customers and fans have been using for the previous half-decade. It’ll be a hybrid, with ColorOS from OPPO serving as the base. Favourite OxygenOS features were more or less promised by OnePlus. However, that doesn’t appear to be the case with OxygenOS 12.
OnePlus 9 owners are expressing their dissatisfaction with the reportedly reliable update for their phones, according to XDA. The public beta testing phase is supposed to be done, but gamers report major issues and blunders that make the game inappropriate for general release. Problems with phone calls, poor Wi-Fi speeds, malfunctioning functionality, and more are among them.
Some OnePlus 9 owners realised that with OxygenOS 12, the same functions that OnePlus pledged to maintain are no longer available. The OnePlus recording app and advanced Reboot options, and the ability to tweak the skin’s icons are no longer available. Some of them may appear shallow or cosmetic, but they could also be the reasons why fans have persisted with OnePlus through thick and thin.
Unsurprisingly, some users are blaming OPPO’s ColorOS. However, it’s tough to say whether or not it’s a real problem. Some of the issues could result from significant changes from Android 11 to 12, which is a substantial set in and of itself. OnePlus has remained mute on the topic so far, but the chances of the merged OxygenOS and ColorOS Android experiences being accepted aren’t looking good.