What to Do if Iphone Disconnects From Your Windows 10 Pc

What to Do if Iphone Disconnects From Your Windows 10 Pc

Here we can see, “What to Do if Iphone Disconnects From Your Windows 10 Pc”

Users frequently use iTunes to backup their iPhones and iPads to Windows 10 PCs. However, other users claim that when they attempt to back up their Apple devices, they experience an “iPhone disconnecting” problem.

The error notice reads: Because the iPhone disconnected, iTunes could not back up the iPhone.

As a result, consumers are unable to backup their smartphones and tablets. Check out some of these potential fixes for the “iPhone disconnecting” problem on Windows 10.

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10 solutions to fix iPhone disconnecting error

1. Connect the iPhone With an Alternative USB Cable

Check the USB cable first, which connects the smartphone to the computer. Using another USB cable to connect the iPhone can work if you have one. The USB cable should ideally be MFi-certified.

2. Connect the iPhone With an Alternative USB Slot

The USB port the iPhone is hooked into may not be working properly. So, attempt to connect the phone using a different USB port. When plugged into another USB slot, the phone might back up without any issues.

3. Unplug Other USB Devices

Connected USB devices could cause USB connection failures. Therefore, unhook any extra USB hubs, gamepads, external hard drives, flash drives, etc. After that, join the iPhone with a free USB port.

4. Reset the iPhone’s Network Settings

Resetting the network settings on their iPhones seems to resolve the “iPhone disconnected” error message, according to some customers. After the network has been reset, users will still have access to their data. Select Settings, General, and Reset on an iPhone to reset the network settings. After that, users can choose Reset Network Settings.

5. Erase the Lockdown Folder

Corrupt Lockdown folder permissions might cause the “iPhone disconnected” issue. Deleting the Lockdown folder will therefore reset it, which is another possible solution to the problem. To delete the Lockdown folder in Windows 10, adhere to the instructions below.

  • Use the Windows key + R keyboard combination to open Run first.
  • Next, type “%ProgramData%” into the Run box and click OK.
  • To access the Apple folder, as seen in the image just below, click on it.
  • To open the Lockdown folder, click it next.
  • To select every file in the Lockdown folder, use the hotkey Ctrl + A, then click the Delete button. Users might need to be logged in as administrators to delete that folder.

6. Delete iTunes’ Backup File

When customers sync their iPhones using iTunes, a backup file is saved. The backup file could become corrupt, resulting in the “iPhone disconnected” problem. Try doing the following to delete that backup file.

    • Launch iTunes in a new window.
    • To enter the Device Preferences window, click Edit and choose Preferences.
    • Afterward, pick the backup file from the Device Preferences window’s list.
    • Click the Delete key.
    • Choose the OK option.

7. Edit the iTunes Backup Folder’s Title

Additionally, the Backup folder may include damaged backup files. If so, renaming the folder might resolve the problem. This is how users can change the title of the iTunes Backup folder.

    • Launch the Run app.
    • Enter “%appdata%” and hit OK in Run.
    • Then use File Explorer to open the Apple Computer and MobileSync subfolders in the Roaming folder.
    • The Rename option can be found by right-clicking the Backup folder.
    • Enter a different file name for the Backup folder, such as Backus.old.

8. Turn Off Third-Party Antivirus Software

A third-party antivirus program may prevent iTunes from connecting to mobile devices. Therefore, consider disabling third-party antivirus programs by right-clicking the icons in the system tray and choosing that option.

As an alternative, users can momentarily disable their antivirus software from starting up with the computer so that it won’t run when backing up files to iTunes. This is how Windows 10 users may disable antivirus software from starting up automatically.

    • Select Task Manager by performing a right-click on the Start button.
    • Next, select the Start-up tab, which is just below.
    • Click Disable after selecting the antivirus program.
    • Restart Windows after that.
    • To back up your iPhone, launch iTunes.

9. Fix iTunes With iTunes Repair Software

Several iTunes repair tools are available that can resolve various iTunes error messages. One of the best iTunes repair tools that can help with the “iPhone disconnecting” error is the iMyFone TunesFix program.

By clicking the Try for Free button on the software’s website, users can test a demo of iMyFone. Open the software’s window after iMyFone is installed and choose the Repair Backup/Restore Errors repair mode. Click Repair to fix iTunes after that.

10. Back up an iPhone With Alternative Software

Keep in mind that there are other programs besides iTunes. Therefore, customers can use other apps to back up their mobile devices to desktops or laptops rather than fix the “iPhone disconnecting” bug.

For instance, users can utilize the freeware CopyTrans Shelbee to backup Apple mobile devices. This is how users of CopyTrans Shelbee back up an iPhone.

    • To download the installer to a folder, select Download on the CopyTrans Shelbee website. To install the app on Windows, open that installer.
    • Connect the iPhone to your computer or laptop to backup data.
    • Select the Backup option on CopyTrans Shelbee’s window after launching the program.
    • Decide to use a full backup.
    • To select a backup folder, press the pencil icon.
    • Press the Start button after that.

For the majority of customers, one or more of the aforementioned fixes will likely work to resolve the “iPhone disconnecting” error. The backup problem on iPhones may also be determined by disabling Background App Refresh, activating Airplane Mode, and switching to Low Power Mode.


I hope you found this guide useful. If you’ve got any questions or comments, don’t hesitate to use the shape below.

User Questions

1. Why can’t my iPhone be restored from my PC?

Make sure your computer is up to date if your iOS or iPadOS device cannot be restored from a backup because it is corrupted or incompatible. Find out how to upgrade your device to restore the backup if you encounter an error message claiming that your iOS or iPadOS software is too old.

2. Why won’t my phone remain plugged into my computer?

Expand “USB Selective Suspend Setting” under “USB Settings” and set it to “Disabled” for both Plugged In and On Battery. I’m done now! Your Android smartphone should be able to connect to your PC.

3. How can I get my iPhone backup images back?

On your PC, launch iTunes. The Summary option will show when your iPhone appears on iTunes. To restore iPhone pictures, select Restore Backup. When it is finished, check your Photos app to see the photos.

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4. iPhone keeps disconnecting when connected to laptop …

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5. Iphone continuously connects then disconnects to computer

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