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Facebook Messenger shows “Error Loading Media” (Solved)
The symptom of this specific error where Facebook Messenger would show Error Loading Media is that the app couldn’t load the photos or videos from your gallery. Thus, making sending photos or videos through Facebook Messenger impossible. Here’s a couple of workarounds you’ll attempt to fix the difficulty.
Some users reported that the matter usually happens on Android OS smartphones, specifically Samsung Galaxy s7 or other similar series, especially after a firmware update. The Facebook Messenger Error Loading Media issue will cause the app to fail to load your pictures (such as GIF), photos and videos once you select them from the gallery.
Fix: Facebook Messenger Error Loading Media
Clear Data and Cache for Media Storage
In most cases, clearing the info and cache for the Media Storage system app should solve the difficulty. So here’s the way to roll in the hay.
- On your Android phone, open the Settings app.
- Go to Apps or Default Apps.
- Tap on the triple-dotted icon in the upper right corner of the Apps menu.
- Select Show system apps. Note that this might vary from device to device. the aim here is to permit the apps list to point out system apps.
- From the list of apps, search for Media Storage and tap thereon.
- Tap on the Clear Data button then the Clear Cache button.
- Reboot your device. Once your device fully loaded, reboot again.
- Open Facebook Messenger and retry sending photos or videos again.
When you continue Clear Data, it’ll usually prompt you with a warning message that the appliance data will be deleted. Please know that this may not delete your photos and videos. It’s only deleting how the app remembers your media and where to seek out them to list them on the gallery for you. Your photos and videos still physically exist in your memory card. An effortless restart will allow your phone to re-sync the media to your gallery again.
If you discover that your gallery becomes empty after clearing the info of Media Storage, don’t panic. Instead, just reboot your device again, and your photos and videos should be loaded back to the gallery app again. If it doesn’t, let your phone idle for a couple of minutes (for the system to re-sync your media files) and check again later. Your photos and videos should appear within the gallery app right after.
After clearing the info and cache for the Media storage system app, verify if the Facebook Messenger Error Loading Media issue is resolved.
Other solutions – Facebook Messenger Error Loading Media
Suppose the above method doesn’t work to repair the difficulty; attempt to clear the info and cache for the Facebook Messenger app. First, follow the outlined instruction above until you see the list of apps. Next, search for the Facebook Messenger app. Tap thereon, then tap Clear Data and Clear Cache buttons.
Alternatively, you’ll also attempt to reinstall the Facebook Messenger app, preferably also reinstall the Facebook app since they’re interrelated. Then, reboot your device after re-installation and see if it solves the Facebook messenger error loading media error.
The error might be thanks to a Network error on your Android device. First, you’ll want to undertake to reset your Network settings. It always is often found from Settings > Backup & reset > Network settings reset. This may reset all of your WiFi and internet connection settings. You’ll need to reconnect to your WiFi and another network again after the reset.
If nothing works, it’s going to be a compatibility bug between your device, the Android firmware, and therefore the Facebook messenger app. the only choice left is to attend for the next Facebook Messenger app update or an Android firmware update that hopefully will have the bug fix for the Facebook Messenger Error Loading Media issue.
User Questions:
1. Error loading media in Facebook messenger since my phone updated yesterday. So frustrating!
I’m having an equivalent problem with my Galaxy s7 active. I cannot send pictures through Facebook messenger, and I have tried resetting network connections. I uninstalled/reinstalled both Facebook and Messenger and shutting my phone off, waiting 10 minutes, then turning it back on.
2. Error Loading Media on Faceb9ok Messenger
I have a galaxy s7 that received an update yesterday morning, and since then, I even have been unable to send photos through the messenger app. no matter once they were made/taken. Even ones after the update are unable to be sent. I even have tried a complete reinstall of Facebook and Messenger, but still, I get a gray error message that says “error loading media.”
3. Issue with Facebook not loading pictures & comments P20 Pro
So I’ve recently switched from an S9+ to the P20 Pro, and I am experiencing a very frustrating bug on the Facebook app. Whenever someone or a page posts four or 5+ pictures, I can not load them. I tap on one, and something flashes to suggest they’re open, but nothing appears, also with comments. When opening ‘more comments,’ for instance, nothing appears. This is not just occasionally, and it’s every time.
4. error loading media
Whenever I attempt to select pictures from the gallery, it happens very often, eager to share; there’ll be many error messages next to the image I even have on my phone. Is it like each pic I received or took has another copy of the corrupted file?
5. Facebook won’t load photos
Reset the New Edge – it didn’t help. I need to use other browsers to upload photos to Facebook albums. The same happened on my other computer once I installed the new Edge browser.
