xfinity wifi connected but no internet access

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[Solved] 9 Ways: Xfinity wifi Connected but No Internet Access

Are you affected by the “Xfinity wifi connected but no Internet access” problem? Are you informed with a “connected, but no Internet” message once you are using your computer, laptop (e.g. Lenovo and Toshiba), mobile, iPhone, iPad, tablet, MacBook, etc.?

If so, does one skill unravel that problem? If you haven’t yet got your issue solved, just read the below content, and it’ll assist you to affect your problem.

How to Fix Xfinity wifi Connected but with No Internet Access?

1. Reset gateway
2. Restart modem
3. Reset router
4. Disable security tools
5. Clear up cache
6. Confirm wire/connectors/splitters connection
7. Take traceroute test
8. Run ping test
9. Reset entire network

Before start, you’re recommended to work out the important explanation for the matter, the modem or the router. First, disconnect your router from the network. Then, connect only one computer to your modem via Ethernet (hardwired) and power cycle the modem. If the matter still exists, it probably is that the modem or signal issues. If your problem is corrected, then specialise in router or wifi issues.

Solution 1. Restart Gateway

The most common method to repair the “no Internet access” issue is to restart the gateway. Just power off/unplug your gateway, await several minutes approximately, and power on/re-plug the gateway again to ascertain whether you’ll hook up with your Internet or not.

Or, you’ll just reset your gateway to factory specs to undertake to handle the matter. If you continue to can’t access the web, attend subsequent solution.

Solution 2. Reset Modem

The second thanks to fixing the “wifi showing connected but no internet access” issue is to reset your modem to factory defaults. For modem factory reset, unplug and re-plug it. Otherwise, you can roll in the hay via your Xfinity App.

Step 1. Open your Xfinity My Account App.

Step 2. Scroll right down to select the web option.

Step 3. Choose Modem/Router.

Step 4. Finally, click Restart This Device.

After resetting, check the device(s) that can’t hook up with the network before seeing the result. If the device(s) is(are) ready to surf the web, you’ve successfully solved the matter. If not, continue with the below fixes.

Solution 3. Replace Your Router

If you’ll normally hook up with the network without a router, it means your router causes the matter. Then, attempt to fix it or replace the old router with a replacement one.

Solution 4. Disable Security Software

Sometimes, your antivirus programs may interrupt and block your network connection. Therefore, if you can’t hook up with the web, you’ll attempt to disable or close up the safety applications on devices with no Internet access. Then, check to ascertain whether your internet connection is recovered or not.

Solution 5. Clear Cache

There is also an opportunity for an excessive amount of cache on your machine to prevent you from connecting to your Internet. If this is often the case, clear your cache files will solve the “wifi no internet access but connected” problem.

Solution 6. Check Hardware Connection

Sometimes, a charming “serious” problem isn’t caused by complex reasons. After struggling among nearly all advanced fixes without success, you’ll get your issue fixed by an easy action. Here for on network connection problem, it’s going to simply thanks to the unstable connection of the wire/cables.

Therefore, check for all of your internet-related cables, fasteners, F connectors, splitters, coax, etc., to verify that there’s no problem with the hardwired.

Solution 7. Run a Traceroute Test

Sometimes, it’s useful to hold out a trace if you’re having difficulty with a selected destination or service.

For Windows 7 and Upper

Step 1. Open CMD.

Step 2. Input tracert www.comcast.net and press Enter.

Step 3. When it completes, you’ll see a complete trace message. Right-click, mark, drag over the text, copy by hitting Enter.

Step 4. Hit Enter again to stick the trace results into a post and continue posing for help from others.

For OS X

Step 1. attend Applications > Utilities > Network Utility and choose the Traceroute tab.

Step 2. Enter an address like www.comcast.net and begin the trace.

Step 3. When it finishes, copy and paste the results into your post for further help.

Solution 8. Run a Ping Test

Also, you’ll run a ping test to assist you in solving the accessing web problem.

For Windows 7 or Later

Step 1. Launch the prompt.

Step 2. Type ping -t www.comcast.net and press Enter.

Step 3. Let the output run around one minute and stop it by pressing “Ctrl + C”.

Step 4. within the output, check to ascertain how often an invitation timed out message appears. Therefore, the time=XXms a part of each reply is as low as possible, below 100ms under ideal circumstances.

Step 5. Right-click mark, drag over the text, copy by hitting Enter, then hit Enter to stick the ping result into your post for further help.

For Mac OS X

Step 1. Open Applications > Utilities > Network Utility and choose the Ping tab.

Step 2. Enter an address like www.comcast.net, set the number of pings for about 100, and begin the ping.

Step 3. When it finishes, copy and paste the results into your post for further help.

Solution 9. Reset Your Entire Network

You can also attempt to reset your whole network in your device settings. Let’s take Windows 10 computers, for instance. Navigate to Settings > Network & Internet > Status > Network reset and follow the on-screen instructions.

If you would like to work out “why does my wifi says connected but no internet access”, you’ll choose Network troubleshooter within the Status section.

There are many other methods worth trying, but I won’t list all of them here, like check whether your Xfinity account is up-to-date or not and check whether your IP address is correct.

All in all, you’ll probably find a minimum of one among the above solutions which will fix your issues. If, unluckily, none of the above solutions fixes the Xfinity wifi connected. Still, with no Internet access problems, you’ll troubleshoot your Xfinity network or check for your local Comcast outages to ascertain whether your Internet Service Provider is completed or not. Of course, if there’s an outage in your area, there’s nothing you’ll do but await the network to return.

User Questions:

1. Why does my Xfinity wifi say connected but no Internet?

If your Xfinity wifi says “Connected, but no Internet”, it means your device is connected to your router/modem but can’t access the web due to a faulty router, DNS issues, IP address issues, or filled cache storage on your device.

2. wifi devices show “connected, no internet” (wired connection unstable too)

I posted this in response to someone else’s issue but figured I should raise my very own issue here since I’m unable to talk w/ an Xfinity employee thanks to COVID19 work from home issues at Xfinity.

My wifi connections frequently show that my devices (phones, tablets, laptops) are “connected, but no internet”. Gateway restart temporarily fixes the difficulty. The online diagnostic tool tells me that something is wrong, impacting my internet experience and offers to restart the gateway. 

3. Xfinity wifi displays connected but no internet access

I discovered that somebody unplugged the Xfinity box. I plugged it copy, and it seemed fine. The wifi is connected, but it says no internet access. It says this on the laptop, also as a Samsung tablet. It shows full bars, but there’s no internet access. the most plug that goes into the wall was unplugged from the Xfinity box. Therefore, the net gear router was turned off. I do not know much about electronics, so please forgive the improper terms.

4. Xfinity wifi connected but no wifi connection

This issue has been happening for the past three months and is simply recent, but basically, it shows that im connected to our home internet. On the other hand, like a minimum of a few times each day, it might randomly lose connection, albeit indicated on top that wifi is connected. It seems to get on my device specifically because, on other devices around the house, there’s doesnt seem to be a problem. Ive had done most of the troubleshooting steps and had a technician are available and swap the modem. He did say that space was pretty far away from the modem, but this is often only a recent issue as ive been perfectly fine with the connection for the web the past year ive been using Xfinity. 

5. Unable to attach to public wifi hotspot “xfinitywifi” or “XFINITY.”

I recently switched to Comcast Business, but I cannot attach to the general public wifi networks with any of my devices.

The login page that shows when connecting to xfinitywifi says my username and password don’t match, no matter whether I enter my email address or phone number.