How to: Fix Alexa Won’t Play Music

May 24, 2022

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Here we can see, “How to: Fix Alexa Won’t Play Music”

Alexa, Amazon’s virtual assistant, is a lovely device, but it’s not without flaws.
Alexa may refuse to play music for a variety of reasons. It could be due to network troubles or the way your Alexa app and Amazon account are configured.

Troubleshooting the problem of Alexa not playing music is difficult because it can come from a variety of sources.

It could be a problem with your internet connection, or it could be a problem with your Amazon account or a setting in the Alexa app.

Amazon gives some alternatives for fixing the Alexa won’t play music problem on this page, although they don’t always work.

What can I do if Alexa won’t play music?

1. Improve your internet speed

Because of slow network rates, Alexa rarely plays music. Try the following methods to improve your internet speeds:

- Decongest the Wi-Fi network by disconnecting unused devices.
- Place your gadget on a higher level.
- Place your connected gadgets away from metals, stoves, and walls to reduce interference.
- Make use of your router’s 5 GHz channel.

2. Confirm that your subscription is active

1. Open your browser and go to the Amazon website.
2. Please login to your account.
3. At the top of the page, above Account & Lists, click your name.
4. Go to Subscriptions & Memberships. (In some countries, it’s also known as Your Prime Membership).

3. Restart your Echo

1. Remove it from the power supply.
2. Leave the Echo turned off for a half-minute.
3. Connect the gadget to a power source once more.

4. Choose Prime as your default music provider

1. Open the Alexa application.
2. On the top left-hand side of your screen, tap the hamburger icon (three dots).
3. Change the settings.
4. Visit the Music section.
5. Choose Default Services from the drop-down menu.
6. Decide on Amazon Music.

This solution is especially useful if your Alexa app has multiple music players.

5. Confirm that the song is available

It’s possible that Alexa isn’t playing music because the song you’re trying to stream isn’t available.

Prime Music has fewer tracks than Amazon Prime Unlimited. In this case, try playing a new song to troubleshoot your Alexa.

If this other music plays without a hitch, you may be confident that the music you’re seeking to stream isn’t inaccessible.

6. Open your firewall ports

1. Look for your IP address.
2. Launch your web browser.
3. In the address bar, type your IP address and press Enter.
4. Enter the username and password for your router.
5. Find the Port Forwarding section on the Settings page.
6. Open the ports listed below:

- - 123
  - 443
  - 4070
  - 5353
  - 33434
  - 40317
  - 49317

7. Set your country in Amazon

1. Go to Amazon’s Manage Your Content and Devices page for further information.
2. Please login to your account.
3. Select Settings.
4. Go to the Manage Your Content and Devices page if there is no Settings link.
5. Go to Country Preferences.
6. If Country Settings isn’t available, go to Preferences > Country/Region Settings.
7. Select the Change option.
8. Change the country to your current location.
9. Choose the link that says, “Click here to learn more about other Amazon sites.”
10. Choose either Learn or Learn about.
11. Select your country in the Update, your default Kindle Store to Amazon section.

8. Disable explicit filter

1. Open the Alexa application.
2. On the top left, tap the hamburger icon.
3. Select Settings.
4. Visit the Music section.
5. Open Explicit Filter in Account Settings.
6. Toggle the switch to enable Explicit Filter.

9. Deregister and re-register your Echo device

1. Launch the Alexa application.
2. Navigate to Devices.
3. Go to Alexa & Echo > Your device name.
4. Scroll down to Deregister and press it.

10. Update your location, timezone, and language

1. Launch the Alexa application.
2. Select Devices.
3. Go to your device’s name in Echo & Alexa.
4. Check your location, timezone, and language settings.

Conclusion

I hope you found this guide useful. If you’ve got any questions or comments, don’t hesitate to use the shape below.

User Questions

1. Why isn’t my Alexa playing music but working?

Unplug the device, wait a minute, and then plug it back in. This is one of the most popular and go-to remedies for mending any Alexa device when the music stops playing or any other problem. A hard reset is all Alexa requires to clear any issues and resume normal operation in many circumstances.

2. Why isn’t Alexa working for me?

Remove the Alexa app and reinstall it. If you have an Android phone, you can simply uninstall the Alexa App and reinstall it from the Play Store, and if you have an iPhone, you can simply uninstall the Alexa App and reinstall it from the App Store.

3. Is Alexa a snooper?

Alexa does not record all of your chats; only part of them are recorded. Alexa only captures what you say when the Echo or Alexa-enabled device recognizes your wake word, according to Amazon. Then, after you push the action button on your device, Alexa begins recording your request and sending it to Amazon’s cloud.

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