How to: Fix There Was a Problem Sending Command to the Program

How to: Fix There Was a Problem Sending Command to the Program

Here we can see, “How to: Fix There Was a Problem Sending Command to the Program”

  • The Word, Excel, and PowerPoint programs you should use are all included with Microsoft Office. When receiving command errors, this is not feasible.
  • Use the Stellar Repair Toolkit or turn off your antivirus program to quickly fix them.

The mistake One of the most frequent issues that Windows users run into is the message “There was a difficulty sending the command to the program.”

This error notice typically appears when users attempt to open Excel, Word, PowerPoint, or Access files written with earlier versions of the Office Package.

Many Windows 10 customers have complained about this unpleasant issue affecting all Windows versions.

Microsoft Office apps get Dynamic Data Exchange (DDE) orders from Windows, but the OS cannot establish a connection with the program, resulting in this error code.

OS Windows 10 [Current], Office 2013 Standard 15.0.4569.1506
When my user opens a spreadsheet from within Excel, they open normally. When my user opens a spreadsheet from the Desktop or from One Drive, an error stating that “There was a problem sending the command to the program.” appears. […] The only posts we could find address this issue for OSes leading up to but not including Windows 10.

There was an issue. Sending the program’s command Error often affects Office programs, although it can occasionally show up while using other programs.

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How can I fix the commands problem in Office?

1. Disable Dynamic Data Exchange

    1. Go to Options in the Microsoft Office application that causes this error to appear.
    2. Select Options from the File menu by clicking.
    3. Uncheck Ignore other programs that use Dynamic Data Exchange in the General section of the Advanced tab (DDE). If this option is unchecked, you need first to make it checked and restart the Office software before making it unchecked again.
    4. Restart Office after saving the changes.

Users claim that the Dynamic Data Exchange function in Microsoft Office can cause the error message “There was a problem delivering the command to the program” to appear.

Users claim that you may solve this issue entirely by just turning off this setting in Microsoft Office. Just do the following actions to do that:

2. Disable the option Run as administrator

    1. Enter the name of the Office software that is creating this issue in the Start Menu.
    2. Right-click it and choose Properties. If the Properties option is not present, click Open the file location; then, in the new window, select the Office program; and finally, click the Properties option.
    3. Uncheck the box by selecting the Shortcut tab, Advanced, and then Run this application in administrator mode.
    4. Use the modifications.

On occasion, you must start some apps with administrator rights in order for them to function.

But occasionally, having administrative rights can impede an application and result in an error message saying There was a problem sending the command to the program.

Simply turning off the Run as administrator option for the problematic app helped many customers solve this issue. You just need to follow the instructions above to do it.

3. Repair Office

    1. Enter after typing “Programs and Features” into the search box.
    2. Select Change by clicking the offending Office software or the complete Office Pack.
    3. Click the Continue button after selecting Repair.

Users claim that occasionally you might acquire Your Office installation is damaged or corrupted, which is why sending the command to the software was a problem.

It is suggested that you repair your Office installation and see if that solves the issue. Following the steps above will allow you to repair the installation, which is a fairly straightforward process.

You might want to think about reinstalling Office if the repair doesn’t work. There are a few ways to achieve that, but uninstaller software is the best one.

Uninstaller software, if you’re unfamiliar, is a program that can remove any application from your computer with all its files and registry information.

Because of this, the uninstaller program will thoroughly delete any application from your PC and ensure that any lingering files don’t affect the operation of your computer.

After removing Office with one of these tools, reinstall it to finish fixing the issue.

4. Disable your antivirus software

If you’re experiencing issues with Your antivirus product, you could be to blame for the error notice There Was a Problem Sending the Command to the Program.

You should examine your antivirus settings and disable some capabilities to resolve the issue. Users experienced problems with Symantec Endpoint Security, but the issue was fixed after turning off specific features.

You might need to entirely disable your antivirus to fix this problem if that doesn’t work. Then you might even need to completely uninstall your antivirus to resolve this issue as a final option.

You should think about switching to a different antivirus program if uninstalling the antivirus resolves the problem.

Numerous high-quality antivirus programs that work with Windows 10 are available and can accommodate all needs and budgets.

5. Turn off add-ins

    1. Open the Office software that is giving you trouble, then select File > Options > Add-Ins from the menu.
    2. Click on COM Add-Ins in the Manage list at the bottom of the screen, then click Go.
    3. Click OK after removing one of the add-ins.
    4. Relaunch the Office application. Repeat the procedure and choose a different add-in in step 3 if the problem continues. Remove each add-in individually.

Users claim that occasionally Office add-ins can make this problem manifest. Office add-ins can add new functions, but they can sometimes result in issues like this.

6. Disable hardware acceleration

    1. Navigate to the File tab and select Options.
    2. Select Disable hardware graphics acceleration under Advanced in the newly opened dialog box, then click OK.

Now, keep in mind that after you turn off hardware acceleration, your performance can somewhat suffer, but the error won’t appear any longer.

Many programs enable performance-enhancing hardware acceleration technologies. The There was a problem transmitting the command to the program error can occasionally be caused by this feature.

To resolve this issue, you must launch the affected program and turn off the hardware acceleration option. Simply take the preceding actions to accomplish it.

7. Make similar registry keys agree

    1. Open the Registry Editor and navigate to
    2. If the ddeexec key is available, rename it to ddeexec.old.
    3. Return to the command key and modify it such that the fully qualified application pathname is followed by “%1” /ou “%u”.

The “@” represents the default key.

Users claim that your registry can occasionally be to blame for errors like There was a problem sending the command to the program. Sometimes, specific values can cause apps to malfunction and result in this error.

8. Remove Windows Compatibility Package

There was a problem transmitting the command to the application error may occasionally show up if you still have any residual Office components.

Users claimed that the Windows Compatibility Package was to blame for the issue.

If you have this tool, get rid of it immediately to eliminate the problem once and for all. It is related to earlier versions of Office.

9. Remove the problematic software

Users claim that programs like Tuneup Utilities can occasionally make this issue emerge. Several consumers claimed that Tuneup Utilities and related software programs were to blame for this issue on their PC.

If you have any of these programs installed, make sure to get rid of them to see if that helps.

We really hope that one of these suggestions was able to assist you in correcting the problem. The command couldn’t be sent to the software because of a glitch.

As always, you can contribute your knowledge in the comments area below if you’ve discovered any further workarounds that weren’t included in this post.

In addition to identical error messages, customers also encountered the following issues:

    • There was a problem sending the command to the program Excel 2007 – You can successfully use the advice mentioned above everytime you see this Excel problem.
    • There was a problem sending the command to the program Word 2016, 2013, 2010 – Word may experience this problem; if it does, make sure to turn off Dynamic Data Exchange.
    • There was a problem sending the command to the program AutoCAD, Qlikview, OneDrive – This problem may potentially impact other applications. If that happens, check to see if you’re not running the programs as an administrator.
    • Office Error: There was a problem sending the command to the program Excel 2016, 2013, 2010 – Several users have reported this Excel error message. Excel users who experience this issue should disable the hardware acceleration feature and see if the problem is resolved.
    • There was a problem sending the command to the window, Internet Explorer – This problem occasionally happens when using other programs. If it occurs, make sure to get rid of any programs that can mess with your system. You might also want to try turning off your antivirus program.


I hope you found this guide useful. If you’ve got any questions or comments, don’t hesitate to use the shape below.

User Questions

1. How do you fix an MS Word error if there was a problem sending the command to the program?

    1. Navigate to the following address:
    2. Find the EXCEL.EXE file.
    3. After performing a right-click on the file, select Properties from the menu.
    4. Select the Tab for Compatibility.
    5. Disable ‘
    6. Use the compatibility mode to run this program.
    7. Run this software without checking the box.
    8. Hit “OK.”
    9. Check the situation.

2. What does it signify when a command is sent to the software, yet there is a problem?

The error message “There was a problem sending a command to the program” typically means that while sending DDE (Dynamic Data Exchange) commands to the MS Office applications (such as Excel, Word, Access database, etc.), the window was unable to establish a connection with the MS Office applications.

3. Why is Excel giving me an error message?

If Excel cannot interpret the name of the formula you are attempting to run or if it is unable to compute one or more values entered in the procedure itself, an error notice will show. Check the formula’s spelling to fix the issue, or use the Formula Builder to have Excel create the function for you.

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