TCL introduced its new 5-Series and 6-Series innovative television models in August, with Google TV included on all of them. These devices, which range in size from 50 to 75 inches, are available at Best Buy in the United States, and they join other TCL models that run Roku OS. Unfortunately, early purchasers had various software issues, causing TCL to discontinue sales of these models.
User claims of poor performance, remote issues, and other annoyances affecting sure of TCL’s 5-Series and 6-Series Google TVs were first spotted by 9to5Google, which confirmed the issue. The issue appears limited to versions of these TVs that run Google’s software, not Roku OS.
Furthermore, the problem appears to be solely software-related since TCL stated that consumers would “notice considerable improvements in the weeks ahead” due to software updates. TCL asserts that its recent updates have made “substantial progress” in correcting the problems.
TCL appears to have been aware of the performance concerns for some time, although it’s unclear whether these issues have existed since the launch. TCL offers a support guide that shows Google TV owners how to check for and install future upgrades manually, but no exact timeframe for these software updates has been provided.
Once the software issues are rectified, these Google TV models will be available through Best Buy. Consumers who have already purchased one of these TVs, on the other hand, are left with the option of either suffering the faults until a remedy is available or using a third-party device linked to the TV for streaming in the meanwhile.
Although it’s impossible to say how many TCL Google TV owners are affected by the software performance flaw at this time, it’s impossible to say how many are. There have been several complaints about these Google TV models on the TCL TVs Reddit thread, including difficulty with turning on the display and overall poor, “buggy” performance.
What to do in the meantime
If you possess one of these problematic models and can’t stand the problems until a repair is available, you have a few additional options, albeit none of them is as easy. Said, you’ll need to connect a third-party device to your TV’s HDMI connection to access your favourite streaming services.
If you have a modern gaming console, such as a PS4 or PS5, you may download and stream various popular video services, such as YouTube, Netflix, and Hulu. Alternatively, you can get an inexpensive streaming box or stick, such as the Amazon Fire TV Stick, and use it to watch content until the update arrives.
Customers who appreciate the Google TV experience (when it works) should consider purchasing a Chromecast with Google TV dongle to use with their model. Spending an additional $40 to watch material on a new TV that doesn’t operate perfectly is inconvenient. Still, it may be worth it in the long run compared to weeks of flickering, slow menus, and other inconveniences.
Source: support.tcl | 9to5google
