How to: Fix Frequent Surface Dock Issues

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How to: Fix Frequent Surface Dock Issues

Here we can see, “How to: Fix Frequent Surface Dock Issues”

The Surface Dock is a unique accessory that allows you to convert your tablet into a computer.

All included are two high-definition video connectors, a gigabit Ethernet port, four USB 3.0 connections, and audio output. In other words, you have all of the necessary connections.

Unfortunately, making use of the Surface Dock isn’t always simple. Users are forced to remove and re-plug their peripherals when the gadget faults.

However, this easy troubleshooting procedure does not always work, necessitating the use of additional troubleshooting methods.

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Troubleshooting instructions for the Surface Dock

The troubleshooting procedures for Surface Book, Surface Pro 4, and Surface Pro 3 are as follows.

Solution 1: Update your Surface Dock

To install the latest Surface Dock updates, download and run the Surface Updater program. The tool is available for download on Microsoft’s website.

Solution 2: Make sure your computer is up to date

Make sure your PC has the most recent Windows and Surface updates installed. Go to Settings > Update & Security > Check for updates to install the most recent OS updates.

Solution 3: Resolve difficulties with the keyboard and mouse

First, turn on your Surface device and wait for the login screen to display.

Connect your device to the Surface Dock > your keyboard and mouse should now work.

Solution 4: To fix display issues, clear your display cache

If your external monitor linked to your Surface Dock isn’t working, try emptying the display cache:

  1. Connect your Surface to the Surface Dock and turn it off.
  2. Open the Surface Dock registry file that you downloaded.
  3. Select surface dock registry.reg and run it.
  4. To allow modifications to your Surface, select Yes > OK.
  5. Connect your Surface to the Surface Dock and test your external display after restarting your Surface.

Solution 5: Restart the docking station and monitor

If your external display still doesn’t work, try resetting it together with the dock:

  1. Remove the Surface Connector and re-plug it into your Surface.
  2. Unplug your Surface Dock from the wall outlet and then re-plug it.
  3. Unplug your monitor from the wall outlet and then re-plug it.

Solution 6: Reset power if your Surface won’t charge

Check your power supply: ensure all the cords are firmly connected and that the LED indicator is turned on. Check that the power outlet is operating properly by plugging something else into it.

  1. Remove the connector, rotate it 180 degrees, then re-plug it.
  2. Disconnect any accessories that use your Surface Dock or Surface for power.
  3. Unplug and re-plug your Surface Dock from the wall outlet.

Solution 7: Here’s how to fix the Surface Dock’s audio difficulties

  1. Check your audio connections: the cables connecting your speakers to the audio ports should be firmly attached.
  2. Check to see if your audio device is turned on.
  3. After typing ‘Manage audio devices’ into the Search box, select the first result.
  4. Select Show Disabled Devices from the context menu when you right-click the devices in the list.
  5. If your audio device is turned off, right-click on it and choose Enable.
  6. To test whether audio works on a different device, switch to a different audio device.

Conclusion

I hope you found this information helpful. Please fill out the form below if you have any questions or comments.

User Questions

1. What is the best way to troubleshoot a docking station?

Examine whether your computer or device is securely seated in the docking station, with both sides fully inserted into the sides of your computer or device. Check to see if the docking station’s light is turned on. Check that the power cord is securely plugged into the docking station’s charging connector.

2. What is the procedure for updating the firmware on my Surface Dock?

  1. Go to Surface Tools for IT to get started.
  2. Choose Download.
  3. Select the most recent version of the Surface Dock Firmware Update under Choose the download you want.
  4. To install the update, select Next and then follow the on-screen instructions.

3. Why is my Surface Book 2 continuing to detach?

Dirty connectors on your keyboard can prevent your Surface Book from attaching or detaching, as well as causing it to stop responding or crash. Remove the keyboard from the computer. Using rubbing alcohol, wet a cotton swab (use 95 percent isopropyl alcohol or higher if possible).

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