Power Bi Can’t Find a Gateway? Here’s What You Need to Do

Power Bi Can’t Find a Gateway? Here’s What You Need to Do

Here we can see, “Power Bi Can’t Find a Gateway? Here’s What You Need to Do”

Installing and setting up an enterprise gateway is required. A Power BI gateway creates a link between a user’s data source and the BI data analysis tool. However, some users have trouble locating data gateways while setting up scheduled refreshes. For some users, the following error message appears: Although publishing was successful, the published report cannot access the data source since a gateway could not be found.

Users cannot publish reports to Power BI as a result when the BI service cannot locate a gateway. The gateway is absent, which is frequently the result of a user failing to add data sources for their gateway. Here are a few strategies for restoring the functionality of missing Power BI gateways.

How do I add a gateway in Power BI?

1. Configure the Data Source for Gateway

    1. Users can frequently add sources to missing Power BI gateways to remedy them. The Power BI service’s gear button must be clicked to add a data source to a gateway.
    2. On the menu of the gear button, select Manage gateways.
    3. The Data Source Settings will then appear when you click the Add Data Source button, as seen below.
    4. In the Data Source Name box, type a data source name.
    5. On the Data Source Type drop-down menu, choose a data source type.
    6. Then provide the information needed for the data source in the Server and Database fields.
    7. Select “Add” from the menu.
    8. Don’t forget to fill out the Users tab after clicking Add. Users should click Users and enter their email addresses in order to access the gateway.

2. Check the Server and Database Names Match in Power BI Service and Desktop

Remember that the server and database details users submit in the BI service’s Data Source Settings must match those entered in Power BI Desktop exactly. When users try to schedule a refresh, they won’t see the gateway displayed if they input an IP address for the server in BI Desktop and a server name in the Data Source Settings for the BI service, for instance. As a result, check that the Power BI service and the BI Desktop program both use the same server and database information for a gateway.

For Power BI to locate the gateway and show it in Scheduled Refresh, users must remember to configure all data sources for a BI file with the gateway. Users can submit a support ticket at the Power BI support page by selecting Create Support Ticket if more solutions are needed.


I hope you found this guide useful. If you’ve got any questions or comments, don’t hesitate to use the shape below.

User Questions

1. How can I access the Power BI gateway?

Click Manage Gateways after selecting Setting Icon in Power BI Service. You ought to see all of your account’s configured gateways. The gateway is now also visible in your account’s Power BI service.

2. What is an on-premises data gateway check?

    1. Open the Event Viewer on the computer where the gateway installation is located.
    2. Expand Applications and Services Logs in Event Viewer.
    3. Go with the On-premises data gateway option.

3. Can’t connect to the data gateway?

You must first confirm that your gateway is operational and online and that the gateway account you used to log in matches the gateway account shown as active on the service. After that, confirm that the gateway’s configuration of the pertinent data source is accurate.

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