Can’t Login to Skype for Business Mac? Follow These Steps

Can’t Login to Skype for Business Mac? Follow These Steps

Here we can see, “Can’t Login to Skype for Business Mac? Follow These Steps”

We’re confident that getting Skype for Business working again as quickly as possible is your first priority when you cannot log in on a Mac. Users say they’re not entirely sure what is expected of them in order to solve the issue.

Is this also true for you? It doesn’t harm to have a few essential things reaffirmed to you. Never use your Skype name or Microsoft account when logging in; always use your organization’s credentials. Furthermore, bear in mind that most businesses require the same user ID and sign-in address when prompted to input both.

Continue to have issues logging into Skype for Business? Then, let’s take this problem’s troubleshooting a little more seriously.

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What can I do if I cannot login to Skype for Business Mac?

1. Confirm that password works with Office 365

    1. Visit with any browser.
    2. Then click Sign in in the top right corner of the window.
    3. Enter your Skype for Business sign-in credentials, including your email address and password.
    4. Press Sign in.

If none of those mentioned above options work, your password could not be right. Resetting it is necessary. Use the Microsoft Online Password Reset page for that.

To make a request for a new password to the technical support at your place of employment, enter your user ID and the characters shown in the provided image.

2. Re-enter your password

    1. Click Delete my sign-in info on the Skype for Business sign-in screen.
    2. Click Yes in the popup that follows.
    3. Next, select Sign In.
    4. Enter your password under Password.
    5. Click Sign In again.

Have you updated your password recently? If so, Skype for Business may want you to enter your new password again.

3. Clear Skype for Business cache on Mac

    1. Skype for Business should be closed.
    2. Then, press Command+Shift+G in the Finder and type /users/library.
    3. Here, delete the following files:
      Containters >
      Internet Plug-Ins > MeetingJoinPlugin.plugin
      Logs > LwaTracing
      Saved Application State >
      Preferences >
    4. Click Go in the Finder menu.
    5. Click Utilities after that.
    6. Activate Keychain Access.
    7. Delete all keychains beginning with Skype For Business while you’re here.

In order to swiftly access files, Skype for Business caches them locally on the Mac. If you are having trouble logging into Skype for Business, it may be beneficial to clean the cache files because this data can become corrupted.


I hope you found this guide useful. If you’ve got any questions or comments, don’t hesitate to use the shape below.

User Questions

1. Exactly why won’t Skype for Business sign in?

Verify your sign-in address’s formatting. It ought to resemble Use your organization credentials, not your Microsoft account or Skype name. Your sign-in address may not be the same as the one you use to access your company’s network.

2. Is support for Skype for Business discontinued?

When will Microsoft Teams replace Skype for Business? Microsoft formally confirmed in July 2019 that Skype for Business would be discontinued on July 31, 2021. Both the availability of Skype for Business Online and the connection with outside audio providers will end.

3. My Skype won’t connect; why?

Make sure your device’s internet connection is active and has the necessary bandwidth. Make sure Skype is running at the most recent version. To ensure Skype is not being blocked, check the settings of your firewall or security program settings.

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