One might assume that the safest thanks to secure an early-as-possible order of a fresh iPhone would be with Apple’s own Mastercard. Unfortunately for a few Apple Card users, the method wasn’t as simple needless to say. One common error found within the process was as follows: “There was a drag with the cardboard details you entered. Please try another card.”
This error appears to crop up within the Apple Store iOS app, while the Apple Store online delivers an “infinite loop” on the ultimate order page. Similar issues have appeared with Apple Pay customers and, therefore, the iPhone Upgrade Program. This might have Something to do with the broad release time on release day – too many of us are ordering directly. Or it might be a really unfortunate set of happenstances – it’s an ironic situation when an Apple Card, Apple Pay, and iUP can’t process a sale for an iPhone.
iPhone 13 pre-order process broken for many Apple Card, Apple Pay, and iUP shoppers https://t.co/A0xZ7qMmLT
— Michael Kukielka (@DetroitBORG) September 17, 2021
Apple Pay showed the subsequent message for a few users: “Apple Pay Not Completed. ‘Apple’ wasn’t ready to complete the payment. Please try again.” The iPhone Upgrade Program showed an odd “There’s something you ought to know” error, including the following: “Something went wrong while we were checking your eligibility. Please return and check out again.”
“There’s something you should know” YOU DON’T SAY???? pic.twitter.com/xEb8Iy3gqb
— Noah Evans (@ThisIsNoahEvans) September 17, 2021
While the cardboard began to roll call at August of 2019, Apple might’ve known they’d face an uphill battle with the cardboard well beforehand of its launch. Apple Card’s problems aren’t just within the traditional places; they’re within the transition between physical and digital. Whenever someone has a problem with a Visa card, it’s too insignificant for the web to worry about. When Apple has a problem with the Apple Card being unable to buy an iPhone – that’s newsworthy.
Stay tuned as we investigate further. We’ll let you know if any statements are made or the problems are cleared up in time to still order an iPhone 13 on pre-release day with an Apple payment product or program.